Nextiva Pricing Plans And Prices In 2025

Key Takeaways

Nextiva has been within the enterprise for nearly twenty years and has helped giants like IKEA and DHL.
The world-class VoIP companies make them an excellent alternative for manufacturers trying to improve their cellphone service.
With 99.999% uptime, you are all the time prepared to assist your clients.
Manufacturers of all sizes, from SMBs to massive enterprises, can use Nextiva’s pricing plans. The beginning plan is out there for simply $25, whereas the higher-tier choices can go as much as $199.

Here is What’s Inside This Information…

About Nextiva

Nextiva’s an enormous identify among the many Buyer Expertise Administration (CXM) platforms, and for good cause. Based in 2006 through the dot-com increase, this Scottsdale, Arizona-based firm supplies VoIP companies to over 1 million customers. Notable purchasers embrace well-known manufacturers equivalent to IKEA, DHL, and the YMCA.

Regardless of if you happen to’re a startup dealing with texts or a contact middle juggling 1000’s of calls, Nextiva’s received your again. They boast 99.999% uptime, so dropped calls are uncommon. Plus, their 24/7 US-based help is a lifesaver whenever you’re caught.

From SMBs to massive enterprises, Nextiva caters to all with its versatile pricing plans, together with fundamental digital instruments, top-notch analytics, AI, and extra. If you would like dependable communication with out the effort, Nextiva’s price a glance.

Nextiva Plans And Pricing: A Detailed Overview

Plan	Month-to-month Price/Consumer	Annual Price/Consumer	Key Options
Small Enterprise: Digital	$25	$20	Aggressive Monitoring Messaging Apps Social Media Channels Overview Administration Digital Service Assist Desk
Small Enterprise: Core	$36	$30	Inbound & Outbound Voice Enterprise SMS Video Conferences Screenshare And File Share Name Routing
Small Enterprise: Interact	$50	$40	Buyer-To-Staff SMS Messaging Toll-Free Quantity And Minutes Superior Reporting MS Groups Integration Net Chat: Reside And Bot
Small Enterprise: Energy Suite	$75	$60	Inbound Gross sales And Service Name Heart Precedence And Abilities-Primarily based Routing Unified Staff Interface Supervisor Dashboard ACD Callback
Enterprise: Important	$129	–	Highly effective Inbound/Outbound Channels Full Workflow Engine For Journey Orchestration Greatest-In-Class Workflow Automation And APIs Transcription And Summarization Customizable, Clever, And Abilities-Primarily based Routing
Enterprise: Skilled	$159	–	Full Buyer Journey Context And Historical past Omnichannel Help Superior AI Bots To Information Journeys Actual-Time Supervisor Help Safe Cost Agent Assists
Enterprise: Premium	$199	–	Full Workforce Administration (WFM) Optimized Workflows For Interplay Deflection CX Analytics For All Enterprise Capabilities

Small Enterprise: Digital

Month-to-month: $25/month/consumer
Yearly: $20/month/consumer
Options: Aggressive monitoring, messaging apps, social media channels, evaluate administration, digital service assist desk, and extra.

Small Enterprise: Core

Month-to-month: $36/month/consumer
Yearly: $30/month/consumer
Options: This plan contains all of the Digital plan’s options, plus aggressive monitoring, messaging apps, social media channels, evaluate administration, digital service assist desk, and extra.

Small Enterprise: Interact

Month-to-month: $50/month/consumer
Yearly: $40/month/consumer
Options: This plan contains all of the Core plan’s options, plus customer-to-team SMS messaging, toll-free quantity and minutes, superior reporting, MS Groups integration, internet chat through Reside and bot, and extra.

Small Enterprise: Energy Suite

Month-to-month: $75/month/consumer
Yearly: $60/month/consumer
Options: This plan contains all of the Interact plan’s options, plus inbound gross sales and repair name middle, precedence and skills-based routing, unified group interface, supervisor dashboard, ACD callback, and extra.

Enterprise: Important

Month-to-month: $129/month/agent
Options: Highly effective inbound/outbound channels, full workflow engine for journey orchestration, best-in-class workflow automation and APIs, transcription and summarization, and customizable clever and skills-based routing.

Enterprise: Skilled

Month-to-month: $159/month/agent
Options: This plan contains all of the Important plan’s options, plus full buyer journey context and historical past, omnichannel help, superior AI bots to information journeys, real-time supervisor help, safe fee agent help, and extra.

Enterprise: Premium

Month-to-month: $199/month/agent
Options: This plan contains all of the Skilled plan’s options, plus full workforce administration (WFM), optimized workflows for interplay deflection, CX analytics for all enterprise features, and extra.

Nextiva Pricing Comparability For Small Enterprise

Even if you happen to’re a newly began startup trying to uplift the shopper expertise, there are a number of plans appropriate for various wants and budgets. Let’s evaluate the Nextiva pricing plans.

Small Enterprise Digital Plan: $25/consumer/month ($20/consumer/month yearly)

Greatest For

Startups or eCommerce retailers with a restricted finances specializing in digital channels, not telephones.

Nextiva Digital Plan Options:

This entry-level plan is all about digital communication.

CX Channels

Use social media instruments like WhatsApp, Instagram, Fb, and many others., for help and promoting.
Route emails to a single group inbox. Assign and prioritize duties with computerized ticketing.
Maximize social media to develop your small business. You may get two accounts on this plan.

Repute Administration

Monitor opinions on Google Opinions, Yelp, and TripAdvisor.
Set alerts on vital feedback to deal with them immediately.
Preserve observe of your rivals’ exercise on social media.

Unified Digital Inbox

One dashboard for straightforward monitoring to make knowledgeable choices.
Get day-to-day operation experiences for higher progress.
Route all conversations to a single inbox, together with electronic mail, webchat, messengers, SMS, social media, and evaluate websites.

Buyer Help

Entry buyer help day and night time by way of cellphone, webchat, and electronic mail.
Skilled implementations by the Service Supply group (requires further charge).

Safety

Fundamental encryption and safe knowledge storage.
Geo redundancy, SOC2 compliance, and ISO/IEC 27001 are used to make sure that buyer knowledge is protected.

Integrations

Handle your social media presence on two totally different platforms.
Route your Apple App Retailer and Google Play Retailer opinions and reply to them from a single inbox.
Observe and reply to your eCommerce opinions (Google Retailer, Amazon) from a single inbox.

Small Enterprise Core Plan: $36/consumer/month ($30/consumer/month yearly)

Greatest For

Small name facilities or groups needing voice and digital channels.

The Nextiva Core Plan contains all Digital options plus:

CX Channels

Limitless voice calling throughout the U.S. or Canada.
Ship 100 SMS textual content messages by way of your small business cellphone quantity utilizing the desktop or NextivaONE cell app.
Social and evaluate administration for 3 totally different platforms.

Buyer Expertise

Buyer video conferences and screensharing for straightforward communication.
Group electronic mail mailbox for 3 accounts.

AI And Workflow Automation

Route all of the calls professionally with Good Name Routing that makes use of IVR know-how.
AI voicemail transcriptions so you may observe your voicemails higher throughout the Nextiva app in your desktop or cell.

Consumer Entry

Route your electronic mail, webchat, messengers, SMS, and social media and evaluate web site conversations to at least one single inbox.
Use the Nextiva app in your desktop to name, textual content, group chat, video meet, and handle contacts.
Join together with your contacts by way of name, textual content, and chat through the Nextiva cell app.

Safety

Fundamental encryption and safe knowledge storage.
Geo redundancy, SOC2 compliance, and ISO/IEC 27001 to make sure that buyer knowledge is protected.

Productiveness

Limitless enterprise calls, audio conferencing, and video conferences.
Chat together with your group in actual time with group chat rooms.
Constructed-in contact administration to maintain observe of your contacts and handle them.

Integrations

Combine with Microsoft 365 and Google accounts to entry your calendar and contacts throughout the Nextiva app.
Single Signal-On integration and Energetic Listing sync.
Three accounts for social media, eCommerce opinions, app retailer opinions, and on-line opinions.

Small Enterprise Interact Plan: $50/consumer/month ($40/consumer/month yearly)

Greatest For

Rising gross sales or help groups dealing with larger buyer volumes.

The Nextiva Interact Plan contains all Core options plus:

CX Channels

Inbound/outbound voice with dwell chat and chatbot help.
250 SMS per consumer per thirty days.
Digital fax utilizing the Nextiva vFAX Portal with an electronic mail handle of your alternative.

Buyer Expertise

A common, non-local, toll-free quantity with 2000 minutes.
Buyer-to-team SMS messaging is used to handle gross sales/companies requests simply.
Ten accounts for the group electronic mail inbox.

AI And Workflow Automation

Route all of the calls professionally with Good Name Routing that makes use of IVR know-how.
AI voicemail transcriptions so you may observe your voicemails higher throughout the Nextiva app in your desktop or cell.

Safety

Fundamental encryption and safe knowledge storage.
Geo redundancy, SOC2 compliance, and ISO/IEC 27001 to make sure the shopper knowledge is protected.

Productiveness

Report your voice calls or video conferences.

Analytics

Voice analytics with historic and real-time knowledge to research name tendencies and make higher choices.
10 reporting templates and shareable experiences.
Complete dashboards for reporting.

Integrations

Microsoft Groups integration for a premium voice calling expertise.
Ten accounts for social media, eCommerce opinions, app retailer opinions, and on-line opinions.

Small Enterprise Energy Suite Plan: $65/consumer/month ($20/consumer/month yearly)

Greatest For

Superior groups want enterprise voice and social media instruments with out enterprise prices.

The Nextiva Energy Suite contains all Interact options plus:

CX Channels

Limitless SMS per consumer per thirty days.
30 accounts for social and evaluate administration.

AI And Workflow Automation

Route calls to the suitable brokers based mostly on demographics, language, affinity, exhausting abilities, and different elements.
An inbound gross sales and repair name middle to handle high-volume inbound calls and routing.

Analytics

Limitless voice analytics and reporting.

Integrations

Limitless accounts for social media, eCommerce opinions, app retailer opinions, and on-line opinions.

High Nextiva Small Enterprise Options

Although the instrument is loaded with many useful options, a number of the finest ones are talked about under.

Voice Calling

Nextiva’s VoIP calls are exceptionally clear. Limitless calling throughout the U.S. and Canada retains prices low. Auto attendants and name routines add an expert contact, and with 99.999% uptime, dropped calls are a factor of the previous.

Social Media Administration

Deal with Fb, WhatsApp, and different social media conversations from one inbox. You may as well reply to DMs and feedback with out app-hopping. It is a time-saver for busy groups and retains clients completely happy throughout platforms.

Repute Administration

Observe Google and Yelp opinions in a single spot. Reply to suggestions quick and ship evaluate requests through SMS. That is a straightforward strategy to increase your on-line presence.

Staff Collaboration And Productiveness Instruments

Staff chat, video calls, and file sharing hold everybody looped in. You may as well combine with Microsoft Groups to chop electronic mail litter. It is a chance to work smarter, wherever your crew is.

Nextiva’s Professionals And Cons

The plethora of useful options undoubtedly brings some nice advantages. However since nothing’s good, Nextiva has some cons as nicely. Here is a fast have a look at them.

Professionals

24/7 Help

Establishing and configuring Nextiva could require some technical know-how. Getting caught anyplace within the course of can disrupt your operations and harm productiveness. Nonetheless, the platform’s 24/7 help saves the day right here. Join with them anytime, and consultants will present an answer to your drawback.

Consumer-Pleasant Interface

CXM instruments are complete and infrequently require a steep studying curve. Nextiva’s user-friendly interface solves this difficulty, although. The instrument is simple to make use of, so that you needn’t spend hours coaching your reps on methods to get essentially the most out of it.

Excessive Name High quality And Reliability

Calls are clear, with no static. Plus, Nextiva’s 99.999% uptime means you are all the time linked. We guarantee you that your clients will discover the distinction.

Multichannel Administration

Handle calls, texts, and social media in a single spot—no app-switching. It retains your group sharp and your clients completely happy.

Cons

Additional Options Have Additional Prices

Need AI or analytics? You must pay additional. Add-ons can pile up, which is not superb for tight budgets.

Restricted Scalability

The instrument is nice for small groups, however large companies could outgrow it. Nextiva could not meet large enterprise wants.

Cell App Points

The app seems to have glitches, equivalent to gradual notifications and a clunky design. This is perhaps a major problem for distant groups.

Excessive Quantity Of Spam Calls

Spam calls can sneak by way of. You need to use blocking instruments, however these want additional work and are a trouble.

Nextiva Pricing Comparability For Enterprises

The platform affords many options for large-scale enterprises. Here is a Nextiva value comparability and options.

Enterprise Important Plan (From $129/agent/month)

Greatest For

Massive contact facilities that want stable communication instruments on a finances.

Nextiva Enterprise Important Plan Options:

CX Channels

Single channel (voice or digital) for buyer communication.

Buyer Journey Administration

IVR help, enhanced routing, and voice bot-to-agent hand-off for a straightforward buyer journey.
Drag-and-drop interface to save lots of time on advanced duties.

Advertising Instruments

Quarterback, progressive, predictive dialing.
Checklist and marketing campaign administration and course of automation.
AI for taking name notes.

Analytics And Reporting

Voice and digital buyer surveys.
Actual-time dashboards and reporting.

Enterprise Skilled Plan (From $159/agent/month)

Greatest For

Companies that need omnichannel help and tighter management.

Consists of all Important options plus:

CX Channels

Omnichannel communication with voice, SMS, chat, electronic mail, social, messaging, and webform help.

Efficiency Monitoring And QM

Actual-time supervisor help to watch each voice and digital interactions.
Single-screen recording and superior bots.

Buyer Journey Administration

Full buyer journey historical past to scale back time-to-resolution.

Safety

Safe fee agent help (PCI-DSS) with a built-in AI bot.
Geographic catastrophe restoration.

Enterprise Premium Plan (From $199/agent/month)

Greatest For

Enterprises that want superior analytics and workforce effectivity.

Consists of all Skilled options plus:

WFM

Superior CX Analytics

Wealthy analytics dashboards providing in-depth evaluation of brokers, campaigns, and queues.
Integration with BI instruments for superior analytics.

High Nextiva Enterprise Options

Nextiva’s enterprise instruments are constructed to deal with large operations. Let’s have a look at what makes them shine.

Nextiva AI

Nextiva AI is your clever assistant that transcribes calls, understands buyer feelings, and identifies high-priority leads. It will probably automate name routing and follow-ups that will help you save time. For these juggling a number of tasks and trying to improve effectivity, Nextiva AI is a useful instrument.

Outbound Auto-Dialing

Auto-dialers deal with outbound calling effectively. With predictive mode, they will dial a number of numbers without delay and solely connect with dwell solutions, so your group can deal with actual conversations. Plus, the progressive and preview choices give brokers an opportunity to prepare for these private contact calls. It is actually a game-changer for gross sales groups.

Conversational Analytics

Conversational analytics digs into each chat, name, and textual content. AI spots tendencies, sentiment, and agent efficiency. Actual-time dashboards enable you tweak scripts or increase satisfaction.

Nextiva WEM

Nextiva’s Workforce Engagement Administration retains groups environment friendly. It schedules brokers, displays calls in actual time, and gamifies efficiency by way of leaderboards. Its high quality scoring and surveys assure glorious service, too. It is important for big groups.

Nextiva Enterprise Professionals And Cons

Together with the pricing plan’s benefits come some disadvantages. Let’s have a look at them.

Professionals

Dealing with Fundamental Duties

The built-in AI does the essential job nicely, and it will possibly deal with duties like name evaluation, predictive analytics, and extra.

Easy Interface

The drag-and-drop interface makes advanced duties simpler and saves time.

Central Hub

It supplies one central level for all buyer communication. This eliminates silos and improves personalization.

Importing And Exporting Information

REST APIs make getting knowledge out and in of the platform straightforward.

Cons

Value

This Nextiva pricing plan could be steeper for low-budget firms regardless of being versatile.

Analytics Limitations

Superior CX Analytics are restricted to the flagship plan.

Prolonged Implementation Course of

Appropriate implementation could take some time for big groups.

Add-On Prices

AI transcriptions value exterior the plan based mostly on utilization, which may finally improve Nextiva’s value.

Nextiva Small Enterprise Vs. Enterprise: Which One Ought to You Select?

Selecting between Nextiva’s small enterprise and enterprise plans is dependent upon your group’s measurement and wishes. Beginning at $20/month, small enterprise plans are good for startups or groups beneath 50. They provide voice, SMS, and social media instruments with straightforward setup. Now, if you happen to want superior AI or analytics, then Enterprise plans, from $129/month, are good for big contact facilities. They embrace auto-dialers, workforce administration, and deep CX insights. In brief, small companies get affordability and ease; enterprises get energy and scale. Choose a pricing plan aimed for small companies if you would like fast outcomes, and a plan for enterprises if you happen to deal with high-volume, advanced operations. Earlier than deciding, verify your progress objectives.